FAQ

How it Works

What subjects do you cover?

We have thousands of video lessons inMath,Science,EnglishandAPsubjects plusACTprep. You can browse or search this video library or useour textbook video locatorto find the video that corresponds to your textbook.

Can I use Brightstorm on my mobile device or tablet?

Yes! You can access the site by going towww.nakedfreaks.comfrom your mobile browser. Our website is designed using the latest responsive design technology. It adjusts page structure and size based on the size of your device, to provide the best possible browsing experience on any device.

Membership Questions

How do I cancel my membership?

You can cancel your membership online at anytime fromMy Accountpage. If you cancel your membership, you will be able to access the site, services, and content until the end of the billing period during which you cancelled your membership.

Which billing method should I choose?

Monthly plans are memberships that automatically renew every month until you cancel. You'll be billed the respective monthly fee on the same date of every month. Our monthly plan is good for users who need Brightstorm for a relatively short period or want to have the flexibility to cancel anytime during a monthly billing cycle.

Semi-annual plans are memberships that renew every 6 months until you cancel. You can get expert help for a full semester with our semi-annual plan at lower monthly equivalent cost than our monthly plans.

Annual plans are year-to-year memberships. You save 50% with annual plans compared to the 12-month cost of the respective monthly plan. Annual plans are the best options for those who use Brightstorm for the long-term and want to save money. Our annual plans also renew automatically.

Can I change my billing cycle?

Of course you can. Just go to My Account and click "change plan."

When changing from monthly billing to semi-annual or annual billing, the change will be effective immediately when you make the change on My Account page. You will receive a pro-rated credit of the previously paid monthly fee for the remaining days of that month, to be applied against the semi-annual or annual membership amount.


When changing from annual billing to semi-annual or monthly billing, the change will be effective at the end of your then current annual membership period and the semi-annual or monthly membership amount will be charged to your credit card.

How do I update my credit card information?

You can update your credit card information fromMy Accountpage. Click 'update' link next to your credit card number and enter new credit card information.

什么支付方式s do you accept?

We accept MasterCard, Visa and American Express. We will continue to expand the payment options as we grow.

I have old membership that is not offered anymore. Can I keep my it?

If you have one of the old plans(Starter, Plus, Monthly, Monthly2, Monthly3, Study, Study2, Unlimited, Unlimited , Unlimited2), you may keep your current plan for as long as you want. You can see which plan you have on My Account page. When you cancel your old plan, however, you'll have to choose among currently available membership plans. If you want to change plans, you will need to select a monthly or annual plan.

Can I change my subject(s) on the Starter or Plus plan?

You can change your subject(s) every 30 days by clicking on ‘change subject’ on My Account page. You can see on My Account page how many days are left before you can change subject(s).

Account Questions

I have a membership to Brightstorm, but I'm still being asked to pay. What's going on?

Are you logged in and seeing your email in the top right-hand corner? Good! Are you sure that you signed up for a membership under that email? Good! If you have a starter(1 subject) or Plus(2 subjects) plan and are trying to watch videos in a different subject that you’re not subscribed to, you need to change your membership to Monthly or Annual plan to watch videos in all subjects. You can change plan easily on My Account page. Still having trouble? Please email us atsupport@brightstorm.com.

How do I login to my Brightstorm account

Click the Login link on the top right hand side of the page and enter your username or email address and password.

I forgot my password. What do I do?

Click on the "Forgot Password" link under the password field, enter your email address and a new password will be sent to you electronically.

How can I change my password, email address, or other account details?

Make sure you are logged in and then click on theMy Accountlink to be taken to your profile page. From there, you can change your email address, password and credit card information.

My school or district is interested in purchasing Brightstorm for our students. How do we do that?

You can purchase group membership for students atBrightstorm For Schools. It is very easy to customize your membership based on your needs, such as subject, number of students, duration of membership. Rates for a subject are as low as $2/student/month.

Video Play Back Questions

Why do video clips sometimes stutter or pause?

Video may stutter or pause during playback if you computer does not meet the system specifications, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering. It may also help if you close any other applications open other than your browser. If you are using Firefox, changing to Internet Explorer or Safari may help.

Why isn't the video player displaying on a web page?

Some corporate networks, firewalls, and ad-blocking software may prevent the video player from displaying. Please check with your Network Administrator to ensure that Flash video is permitted on your network. Also, disable any ad-blocking software that might prevent Flash media from loading.

The player is displaying a warning that says I need to upgrade the Flash player. How do I upgrade?

You can obtain the latest version of theFlash Player from Adobe.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?

Your web browser may be displaying cached information. Make sure to refresh your browser and clear your cache.

Why can I only watch the first minute of the video?

Only Brightstorm members can watch videos in their entirety. If you are a Brightstorm member, make sure you are logged in and seeing your email in the top right-hand corner.

Privacy, Security and Support

What do you do with my data?

We take the usage of your personal data very seriously. Our specific policies can be found in ourPrivacy Policy.

Is my credit card information safe?

We take the usage of your personal data very seriously.
We use SSL encryption and do not store your information on our site or database.

How can I request further technical support?

If your questions are not answered in the FAQ and you require further assistance, please email us atsupport@brightstorm.com. We typically respond to all customer support requests within 2 business days.